SHIPPING POLICY

At Oyiza, we understand the importance of timely and reliable shipping to enhance your shopping experience. Our Shipping Policy is designed to provide you with transparent information about our shipping processes and procedures.

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1. Order Processing Time:

• Orders are typically processed and shipped within 4-7 business days from the date of purchase.

• Please note that orders placed on weekends or holidays will be processed on the next business day.

 

2. Shipping Methods:

• We offer a variety of shipping methods to meet your needs, including standard and expedited shipping options.

• The available shipping methods and their associated costs will be displayed during the checkout process.

 

3. Shipping Destinations:

• We currently ship worldwide. 

 

4. Shipping Confirmation:

• For interstate and international orders, once your order is shipped, you will receive a shipping confirmation email with a tracking number.

• You can track the status of your shipment using the provided tracking information.

 

5. Estimated Delivery Times:

• Estimated delivery times vary based on the selected shipping method and the destination.

• For Local orders- Shipping within Lagos takes 7-10 working days from the date of purchase and interstate shipping takes 10-12 working days from the date of purchase.

• For International orders- Standard shipping typically takes 12-15 working days after order.

• For Express orders, please contact our customer service team info@oyiza.co 

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6. Customs and Import Duties:

• For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs regulations.

• Please be aware of your country's import regulations before placing an international order.

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7. Shipping Delays:

• While we strive to meet our estimated delivery times, unforeseen circumstances such as customs delays or carrier issues may cause delays. We appreciate your understanding in such situations.

 

8. Address Accuracy:

• It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process to ensure successful delivery.

 

9. Lost or Stolen Packages:

• Oyiza is not responsible for lost or stolen packages. If you encounter any issues with the delivery of your order, please contact the shipping carrier directly using the provided tracking information.

 

10. Contact Information:

• For any questions or concerns related to shipping, please contact our customer service team info@oyiza.co 

 

11. Policy Updates:

• We reserve the right to update or modify this Shipping Policy at any time. Please check our website for the latest version.