FAQ

1. HOW DO I PLACE AN ORDER?

Ordering from OYIZA is easy! Simply browse our website, select the items you love, choose your size, height and color, and add them to your cart. Follow the checkout process to complete your order.

 

2. CAN I MODIFY MY ORDER?

Unfortunately, once an order is placed, we are unable to modify or cancel it. Please double-check your items and shipping information before confirming your order.

 

3. WHAT PAYMENT MODE DO YOU ACCEPT?

We accept various payment methods, including major credit cards, debit cards, and other secure payment options. All transactions are processed securely to ensure the safety of your information.

 

4.HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the status of your delivery.

 

5.WHAT IS YOUR RETURN POLICY?

Our return policy is outlined on our website. Please review it for detailed information on eligibility, procedures, and timelines.

 

6. DO YOU SHIP INTERNATIONALLY?

Yes, we do offer international shipping. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Policy for more details.

 

7. ARE THERE ANY ADDITIONAL FEES FOR INTERNATIONAL ORDERS?

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs regulations.

 

8. HOW CAN I CONTACT CUSTOMER SERVICE?

Our customer service team is here to assist you. You can reach us via email Info@oyiza.co. We aim to respond to inquiries within 3 business days.

 

10. DO YOU HAVE A PHYSICAL STORE?

At the moment, Oyiza operates exclusively online. You can explore and purchase our collections on our website.

​

​